Experience
Conductor
VP, Revenue Operations
Mar 2025 – Present
- Lead end-to-end go-to-market operations including revenue planning and forecasting, pipeline governance, territory and compensation design, and executive reporting.
- Partner cross-functionally with Finance, Product, Marketing, Sales, and Customer Success leadership to drive consistent processes and clear ownership across the full revenue lifecycle.
- Lead adoption of AI-driven tools and automation to improve GTM efficiency and reduce manual work.
- Own and optimize core GTM systems including Salesforce, Marketo, DocuSign, Everstage, Gong, and Catalyst.
VP, CS Programs & Operations
Nov 2022 – Mar 2025
- Led Customer Success programs and operations strategy, building scalable post-sale processes across the full customer lifecycle.
- Developed and owned CS reporting infrastructure, enabling leadership visibility into retention, expansion, and health metrics.
- Designed and launched a proprietary Customer Health Score, enabling CS teams to prioritize accounts by risk; customers in the top health tier sustain 92%+ retention rates.
Sr. Director, Customer Success
Aug 2020 – Nov 2022
- Directed a Customer Success team managing and growing a portfolio of enterprise accounts.
- Built and implemented playbooks for onboarding, adoption, QBRs, and renewals that improved retention outcomes.
Director, Managed Services
Jan 2019 – Aug 2020
- Led the Managed Services delivery function, overseeing operations and client outcomes across a strategic account portfolio.
Manager, Managed Services
Sep 2017 – Dec 2018
- Managed day-to-day delivery operations for Managed Services clients, ensuring quality execution and client satisfaction.
MediaCom
SEO Director
Apr 2017 – Sep 2017
- Developed and oversaw execution of SEO strategy for Fortune 500 clients including Audi, Anheuser-Busch InBev, and Bayer Pharmaceuticals.
- Managed all client relationships including scopes, annual planning, budget oversight, and project management.
- Led MediaCom's SEO team development through training, coaching, and hiring.
Associate SEO Director
Aug 2015 – Apr 2017
- Owned SEO strategy and client relationships across Automotive, Pharmaceutical, Beverage, and Oil & Gas industries.
- Coordinated with internal teams and third-party agencies to drive cross-channel organic search efficiencies.
Brafton Inc.
Account Director
Mar 2015 – Aug 2015
- Sole account manager for New York, owning revenue across the majority of NYC and high-profile east coast accounts.
- Exceeded retention goals in first quarter, maintaining net positive revenue.
Manager, Content Marketing
Jan 2014 – Mar 2015
- Led a team of strategists with a combined portfolio of $4M+ in rolling revenue.
- Drove individual retention and upsell performance; responsible for new hire training and product rollouts.
Senior Content Marketing Strategist
Nov 2013 – Jan 2014
- Managed a high-value client base with increased responsibilities including internal trainings and client ROI presentations.
Content Marketing Strategist
Jan 2013 – Nov 2013
- Developed strategies for 35+ clients utilizing content, SEO, social media, and UX best practices.
- Managed $1.1M+ in rolling revenue while consistently hitting retention goals for three consecutive quarters.
SCVNGR / LevelUp
University Outreach Specialist
Jan 2012 – Aug 2012
- Drove business development and account management for the higher-education division; presented at national conferences on social media in higher education.
Sales Intern
Sep 2011 – Dec 2011
- Developed lead lists and made initial contact with prospective clients for the LevelUp division.